Nøkkelen til suksess ligger i en kultur med konstante forbedringer

Earlier this year, all managers of Möller Mobility Group were introduced to LEAN. The next natural step of the evolution of LEAN within Möller Mobility Group was to increase the general knowledge of LEAN for the entire workshop.

It was a great pleasure welcoming Möller Trondheim, part of Möller Mobility Group, to our Training Center in Copenhagen. This was the first time we have held a LEAN training which involved all levels of staff, from receptionists to management. More than 30 people participated in the course. Everybody was there:  administration, panel beaters, painters, management.

Det handler om forbedring og effektivisering av prosesser
Under opplæringen ble hele gruppen introdusert for de grunnleggende delene i LEAN av Stephen Booty, som er Business Development Manager i PPG Scandinavia. I opplæringen ble det fokusert på å gi alle medarbeiderne en grunnleggende forståelse av hvordan LEAN fungerer og hvordan det påvirker og kan være til nytte for alle deler av verkstedet.

LEAN handler hovedsakelig om forbedring. Filosofien som ligger til grunn, er at alt kan forbedres. LEAN fokuserer på å fjerne alle unødvendige trinn og «tapsfaktorer» for å effektivisere prosessene. Dette gjelder alle deler av verkstedet, og for at verkstedet skal få de beste resultatene, er det fornuftig å inkludere alle medarbeiderne. På den måten sikrer du at alle går i samme retning og jobber mot et felles mål.

Morten Johansen, Skadeleder Møller Bilskade  Trondheim, sier:
"Hos Møller Bil Trondheim er vi hele tiden på jakt etter forbedringer. Jeg har selv vært på LEAN-kurs med PPG, men for å få de beste resultatene for hele verkstedet er det viktig at alle er involvert, slik at vi får en felles forståelse.

Vi er glad for at PPG ønsket å ta imot oss og implementere dette. Vårt ønske fremover er å redusere tiden bilen er på verkstedet og å ha et ryddigere og mer organisert verksted.

Dette PPG LEAN-kurset hjelper oss videre for å få til dette."

Möller Bil in Trondheim is, like the rest of the Norwegian Möller Bil repair shops, serviced by the PPG distributor C.Christoffersen who also have a long and proven track record of helping the repair shops to optimize productivity and streamline the production processes. So, from that perspective, the entire Möller Bil chain can get support from various angles when needed.

Möller Bil Trondheim have already implemented ProcessManager, PPG's digital planning tool for workshops, which makes it easy to plan and allocate work to all employees and thereby reduce unproductive time. In that way, ProcessManager is in many cases LEAN in practice, and Möller Bil Trondheim has embraced these principles.

Mixing theory and practice

The training day in Copenhagen was a mix of LEAN theory and exercises. After introducing the theoretical principles of LEAN, it was time for a practical exercise. Instructor Stephen Booty asked all course participants to ‘draw a pig’ - but he did not give them any details of which kind of pig drawing he had in mind.

As it turned out, everybody drew a pig the way they wanted. No drawings were the same, but how could they be?

The instructor had a specific kind of drawing in mind, but as he did not give them any instructions, he naturally did not get the results he wanted. After a few rounds of ‘wrong’ pig drawings, Stephen Booty gave the participants specific and detailed instructions for the task– and he got exactly the drawings that he wanted.

The learning of this exercise is that when you give detailed instructions; you will get the right and best results. It might seem banal, but in a busy working environment, it can be easy to forget the good working processes and communication.

The continuous improvement approach

In our LEAN Optimization projects, we help workshops optimize their productivity by reducing their cycle times and implementing the continuous improvement approach. We remove the things that we do not need and streamline processes although the workshop. Everyone will be involved and benefit from the optimized ways of working.

Overall, the positive impact of implementing LEAN is that lead times will be reduced, work in process will be optimized and customers will get their car back faster.

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